AI Phone Ordering
An AI receptionist that answers every call in a natural voice, takes the order, books the table, and sends it all straight to your Posso One till and kitchen — 24 hours a day, 7 days a week.
- Answers unlimited calls at once — never engaged
- Orders flow straight into your POS and kitchen display
- Built into Posso One — POS system from £499 + VAT
Every Missed Call Is a Lost Order
The phone is still the busiest order channel for most takeaways — and the most neglected.
30%
of calls can go unanswered during the peak-hour rush — callers hang up and ring your competitor instead.
£15–£40
the typical value of a takeaway phone order. A handful of missed calls a night quietly costs hundreds every week.
3 min
of staff time per phone order — taken from the counter, the floor, or the kitchen every time the phone rings.
What the AI Handles for You
Orders, bookings, questions, and payments — handled like your best member of staff, on every call.
AI Order Taking
The AI answers in a natural, friendly voice and takes the full order — items, sizes, toppings, and special requests — for collection or delivery. It confirms the total and the ready time, then sends the order straight to your Posso One till and kitchen display. No app for the customer to install, no re-keying for your staff.
Answers 24/7, Never Engaged
The AI handles unlimited calls at the same time, so your line is never busy and nobody sits on hold during the Friday rush. It keeps answering after close too — taking pre-orders for tomorrow and answering questions while your team is at home. Every call answered on the first ring, every time.
Knows Your Menu and Business
The AI is trained on your live Posso One menu — prices, portions, modifiers, and out-of-stock items stay in sync automatically. It answers the everyday questions that eat your staff’s time: opening hours, delivery areas, parking, dietary options, and how long the wait is right now.
Table Bookings by Phone
Callers can book a table around the clock. The AI checks live availability, offers alternative times when you are full, and writes the booking into your Posso reservation diary with the customer’s name and party size. No missed bookings because the phone rang during service.
Recognises Regular Customers
Caller ID is matched against your Posso customer database. The AI greets returning customers, recalls their address without asking again, and can offer their usual order — "Same as last time?" — just like your best counter staff would. New callers are added to your CRM automatically after their first order.
Payment by Secure Text Link
For prepaid orders the AI texts the customer a secure PossoPay payment link. They pay on their phone in seconds, the order is confirmed, and the payment lands in the same reports as your till takings. No card numbers read out over the phone, no chargeback-prone manual entry.
Built Into Your POS — Not Bolted On
Most AI phone agents are a separate service that has to be wired up to your till through a third-party integration. Posso AI Phone Ordering is different: it is part of Posso One. Phone orders drop into the same order queue as your counter, kiosk, and online orders — the same kitchen display, the same receipt printers, the same end-of-day reports.
That means no menu to maintain in a second system. When you change a price, add a special, or 86 a dish on the till, the AI knows immediately. When the AI takes an order, it appears on your Posso One till on Windows, Android, or iPad — and prints in the kitchen like any other order.
You also get the full paper trail: live call transcripts, recordings, and an order log in your Posso dashboard, so you can hear exactly how your AI greets customers and fine-tune what it says. Phone revenue shows up in your reports next to every other channel — one system, one set of numbers.
And because Posso is a UK company with UK-based support, your AI speaks naturally to British customers — pounds and pence, postcodes, collection and delivery — and our team on 0808 175 3956 sets it up with you end to end.
How It Works
Live in days, not weeks — and your customers keep calling the number they already know.
Keep Your Number
Forward your existing phone number to your new AI line — or advertise the new number directly. Nothing changes for your customers; they call the same way they always have.
The AI Learns Your Business
It reads your live Posso One menu, prices, opening hours, and delivery settings. You review the greeting and answers in the dashboard, and go live typically within a day or two.
Calls Answered, Orders Taken
From that moment every call is answered instantly. Orders, bookings, and questions are handled in a natural voice — and anything unusual is passed to your team.
Orders Land in Your Kitchen
Each order appears on your Posso One till, prints in the kitchen, and shows on the kitchen display like any other order. The customer gets an SMS confirmation and, if needed, a payment link.
Why Restaurants Switch the Phones to AI
Never Miss a Call Again
As many as a third of calls to busy takeaways ring out at peak times — and a caller who cannot get through orders from whoever answers next. The AI answers every single call on the first ring, including the four calls that arrive at once at 7pm on a Saturday.
More Revenue, Lower Labour Cost
A typical takeaway phone order is worth £15–£40. Capturing the calls you currently miss adds revenue without a penny of extra marketing — and the AI costs a fraction of staffing the phone, with no sick days, breaks, or training.
Your Team Stays With Guests
Every answered phone call pulls someone off the counter, the floor, or the pass. With the AI on the phones, your staff serve the customers in front of them — and only step in when a call genuinely needs a human.
AI Phone Ordering — FAQ
Does the AI sound like a robot?
No. It speaks in a natural, conversational voice with normal pacing — most callers do not realise they are speaking to an AI. It handles interruptions, corrections ("actually, make that a large"), and background noise the way a person would, and it never sounds rushed on the tenth call of the evening.
What happens if a call is too complicated for the AI?
The AI recognises when a caller needs a person — a complaint, a large catering enquiry, or anything outside its remit — and transfers the call to your staff or takes a message with a callback number. You decide the rules: which situations transfer, to which phone, and at which hours.
Do I have to change my phone number?
No. You keep your existing number and simply forward it to your AI line — always, when busy, or only when unanswered, your choice. Customers call exactly as they always have. You can also advertise the AI line directly as a dedicated ordering number.
Where do the orders go?
Straight into your Posso One POS. The order appears on the till, prints in the kitchen, and shows on the kitchen display exactly like a counter or online order, with the customer’s name, number, and address attached. The customer receives an SMS confirmation, and prepaid orders include a secure payment link.
How long does setup take?
Typically one to two days. The AI reads your menu, prices, and opening hours from your Posso One system, we configure the greeting and call rules with you, and you test-call it before going live. Because it is built into the POS, there is no third-party integration project.
What does AI phone ordering cost?
It is an add-on to Posso One, with the POS system from £499 + VAT. Pricing for the AI phone service depends on call volume — in every case it costs a fraction of staffing the phone, and it pays for itself from the calls you currently miss. Book a free demo and we will price it for your business.
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk