Text Ordering System
Customers text or call to order. Caller ID pulls up their history. Repeat orders recalled in one tap. Confirmation SMS sent automatically. Every order flows straight to the kitchen display.
- SMS ordering with automated confirmation
- Caller ID recognition with order history
- POS system from £499 + VAT
Text & Phone Ordering Features
Manage SMS orders, phone orders, and caller ID recognition from one POS system.
SMS Order Placement
Customers text their order to your dedicated number. The system parses the message, matches items to your menu, and creates an order in the POS. A confirmation text goes back with the order summary, total, and estimated collection or delivery time. Customers who do not want to use an app or website can order with a simple text message.
Caller ID Recognition
When a customer calls to place an order, their phone number is matched to their account instantly. The POS displays their name, address, previous orders, and any notes. Your staff greet them by name and can say "Same as last time?" before the customer has finished speaking. Faster service, fewer errors, better experience.
Phone Order Management
A dedicated phone order screen on the POS lets your staff build orders while on the call. Large buttons, quick-add favourites, and a running total visible at all times. The order is confirmed verbally, then sent to the kitchen display with one tap. No paper pads, no illegible handwriting, no missed items.
One-Tap Repeat Orders
Regular customers often order the same thing. The system stores their order history and surfaces their most common orders at the top of the screen. One tap reorders their usual — a large margherita, garlic bread, and a Coke, for example. The entire phone call takes 30 seconds instead of three minutes.
Automated Confirmation Messages
After every order — whether placed by text, phone, or online — the customer receives an SMS confirmation. It includes the order summary, total price, and estimated ready time. When the order is ready for collection or out for delivery, a second message is sent. Customers always know where their order stands.
Phone Order Analytics
Track how many orders come through text, phone, and online channels. See peak calling times so you staff the phones accordingly. Identify your most frequent phone customers and their average order value. Understand which channel drives the most revenue and where to focus your marketing.
Why Businesses Choose Text Ordering
Serve Customers Who Avoid Apps
Not every customer wants to download an app or navigate a website. Older customers, busy tradespeople, and people driving prefer to call or text. A text ordering system captures this segment — customers who would otherwise phone a competitor or simply not order at all.
Speed Up Phone Orders by 60%
Caller ID recognition and repeat order recall cut the average phone order from three minutes to under one. Staff spend less time on each call, which means fewer missed calls during peak periods. More calls answered means more orders taken means more revenue.
Eliminate Order Errors
Orders entered directly into the POS from the phone order screen or parsed from SMS are accurate and legible. No misread handwriting, no forgotten items, no wrong addresses. The kitchen display shows exactly what was ordered. Error rates drop, customer satisfaction rises.
Keep Every Channel in One System
Text orders, phone orders, walk-in orders, and online orders all flow into the same POS and the same kitchen display. One queue, one system, one set of reports. Your team does not juggle separate platforms or manually re-enter orders from different sources.
Phone and Text Orders Still Drive Takeaway Revenue
Despite the rise of apps and online ordering, phone calls remain the number one order channel for many takeaways, fish and chip shops, and local restaurants. Customers call because it is quick, familiar, and requires no account setup. A text ordering system meets these customers where they already are.
Caller ID transforms the phone order experience. When a regular calls, their name, address, and last three orders appear on screen before your staff even say hello. "Hi John, same as usual?" — that is the kind of service that creates a loyal customer for life. And it takes 30 seconds instead of three minutes.
SMS ordering adds another channel for customers who cannot call but do not want to use an app. A builder on a noisy site, a driver between stops, a parent with a sleeping baby — they text their order and get a confirmation back. Simple, accessible, and effective.
Text Ordering System — FAQ
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk