We're Here to Help

UK phone support is staffed Monday to Friday, 9am–9:30pm. Call 0808 175 3956, which is free from UK landlines and mobiles, and you speak to a real person rather than a ticket queue. If you prefer to write, use the contact form and the team will come back to you.

When a support agent asks to connect to your till or back-office PC, download and run AnyDesk from the link on this page, then read the 9-digit address on screen to the agent. They can then see and operate the machine with you to fix the problem. Only share your AnyDesk address with Posso staff during a support call you started yourself.

Call 0808 175 3956. Outside the Monday to Friday hours there is an urgent line for critical till-down issues, with an average response under 15 minutes. Please keep the out-of-hours line for problems that stop you trading; routine questions and training requests are best raised during normal support hours.

Everything is on the downloads page at /downloads: the latest Posso One desktop installer for Windows, the Posso One Android app, the Waiter Pad and Dispatch Driver apps, the Printer Helper and PrintAssist companion apps, the Posso One Software Guide PDF and the digital signage screen datasheets. Each listing shows the current version and file size.

Yes. The monthly software fee, from £25 + VAT, covers the core system, software updates and cloud features, and UK-based support comes with it. There is no separate support tier to buy. Hardware is covered by a two-year warranty.