Order Counter POS System
Speed ordering, kitchen display, queue management, and combo builders — everything a counter-service restaurant needs to serve fast and sell more.
- One-tap speed ordering clears queues fast
- Kitchen display eliminates lost tickets
- Counter POS from £499 + VAT
Counter POS Features
Designed for the speed and accuracy that counter-service restaurants demand during peak hours.
Speed Ordering
Large, colour-coded buttons for your most popular items. One tap for a chicken burger, one tap for chips, one tap for a drink. Combos and meal deals are pre-configured as single buttons. A trained cashier processes an order in under 15 seconds. During the lunch rush, speed ordering is the difference between clearing the queue and losing customers.
Kitchen Display System
Orders appear on the kitchen screen the moment they are placed. Each order shows the items, modifications, and order number. The kitchen works through the queue in order, marking items as complete. No paper tickets getting lost, no shouting across the counter. The kitchen always knows what to cook next.
Queue Management
Every order receives a number. The customer-facing display shows which orders are being prepared and which are ready for collection. Customers watch for their number instead of crowding the counter. The result: an organised collection area, less confusion, and a professional customer experience even during peak hours.
Order Timing & Alerts
The system tracks how long each order takes from placement to completion. If an order exceeds the target time — say 5 minutes for a burger — it turns red on the kitchen display. Managers see average order times and can identify bottlenecks. Consistent speed keeps customers happy and coming back.
Combo & Meal Deal Builder
Configure meal deals, combos, and upsell prompts. When a customer orders a main, the POS suggests adding a drink and side at a discounted price. Combos are one-tap selections. Upselling is built into the flow — not an afterthought. Average order value increases because every transaction has an opportunity to add more.
Customer-Facing Display
A screen facing the customer shows each item as it is added, the running total, and any offers applied. The customer confirms their order before payment. Errors are caught at the counter, not in the kitchen. After payment, the screen shows the order number and estimated wait time. Transparency builds trust and reduces disputes.
Why Counter-Service Restaurants Choose Posso
Clear Queues Faster
Speed ordering, one-tap combos, and contactless payment mean each transaction completes in seconds. A counter processing 3 to 4 orders per minute clears a lunchtime queue of 30 people in under 10 minutes. Faster service means more customers served, more revenue, and shorter wait times.
Reduce Kitchen Errors
Digital order tickets on the kitchen display eliminate misread handwriting and lost paper dockets. The kitchen sees exactly what was ordered — including modifications like "no onions" or "extra sauce." Fewer mistakes mean less food waste, fewer remakes, and happier customers.
Increase Average Order Value
Combo builders and upsell prompts encourage customers to add sides, drinks, and extras. A "Would you like to make it a meal deal?" prompt on screen converts a £5 order into an £8 order. Over hundreds of transactions per day, those incremental additions add up to significant extra revenue.
Professional Queue Experience
Order numbers, customer-facing displays, and a clear collection area replace the chaos of a crowded counter. Customers know when their food is ready without asking. Staff focus on making food instead of managing the crowd. A professional queuing system sets you apart from competitors.
From Single Counters to Multi-Site Operations
A single counter-service restaurant needs a system that handles the lunchtime rush without slowing down. Speed ordering, kitchen display, and contactless payment keep the queue moving. Every second saved per transaction means more customers served before they give up and walk away.
For multi-site operators, the cloud dashboard provides real-time visibility across all locations. Compare order volumes, average wait times, and revenue between sites. Standardise menus or run location-specific specials. Each counter operates independently, but data rolls up to a single management view.
Add a self-ordering kiosk from £699 + VAT and customers place their own orders. The kiosk handles the queue while your staff focus on food preparation. Kiosk orders go straight to the kitchen display alongside counter orders — one unified workflow, two ordering channels.
Order Counter POS — Frequently Asked Questions
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk