Takeaway POS
Caller ID, fast repeat ordering, delivery management, kitchen printer routing, and online ordering — a complete POS system built for the pace of a busy takeaway.
- Caller ID pulls up customer history instantly
- Online ordering at low commission
- Takeaway POS system from £499 + VAT
Takeaway POS Features
Every tool a takeaway needs to take orders faster, deliver on time, and grow revenue.
Caller ID Recognition
When a customer phones in, their number is matched instantly. Name, address, order history, and delivery notes appear on screen before you even say hello. A regular customer rings, you see their last three orders, and one tap repeats the usual. Call handling drops from 90 seconds to 20 seconds per order.
Fast Repeat Ordering
Regular customers order the same meal every Friday. Caller ID pulls up their history. One tap re-orders their usual — chicken tikka masala, pilau rice, garlic naan, two poppadoms. No re-entering each item. No spelling mistakes. The order hits the kitchen printer in seconds. Faster ordering means more orders per hour during peak.
Delivery Management
Define delivery zones on a map with minimum order values and delivery charges for each zone. Assign orders to drivers and track estimated delivery times. The system calculates optimal dispatch times so food arrives hot. Drivers see their queue on a mobile screen. Customers can track their order if you enable the branded tracking page.
Kitchen Printer Routing
Orders route automatically to the correct kitchen station. Starters to the starter printer, mains to the main printer, drinks to the bar. Each printer shows only the items for that station. During a busy Friday night with 40 orders in the queue, every station works independently without confusion. Split printing eliminates bottlenecks.
Online Ordering Integration
Accept orders from your own branded website and app at low commission — no 30% fees to third-party platforms. Online orders arrive on the POS automatically alongside phone orders. One screen, one kitchen workflow, one set of reports. Customers order and pay online, reducing phone call volume and freeing staff for food preparation.
Collection Time Management
Set estimated preparation times by order size. A small collection order quotes 15 minutes. A large delivery order quotes 40 minutes. The POS displays countdown timers for every active order. Staff see at a glance which orders are on time and which are running late. Customers receive accurate time estimates that build trust and reduce chase calls.
Why Takeaways Choose Posso
Handle More Orders Per Hour
Caller ID, repeat ordering, and kitchen printer routing remove bottlenecks from the ordering process. A phone order that took 90 seconds now takes 20. During a Friday peak of 3 hours, that efficiency gain means 30-40 additional orders processed. At an average order value of £25, that is up to £1,000 extra revenue per night.
Cut Delivery Platform Commissions
Third-party platforms charge 25-35% commission on every order. Your own branded online ordering through the Posso takeaway POS charges low commission. On 100 online orders per week at £25 average, switching from a 30% platform to low commission saves over £500 per week. The POS pays for itself in the first month.
Reduce Order Errors
Phone orders are entered on screen with modifiers and notes — no handwriting to misread. Kitchen printers show exact specifications for each item. Online orders bypass manual entry entirely. The result is fewer wrong meals, fewer refunds, fewer wasted ingredients, and fewer unhappy customers calling to complain.
Build a Customer Database
Every phone call and online order builds your customer database automatically. Names, addresses, phone numbers, order history, and preferences are stored and searchable. After six months, you know who your top 100 customers are, what they order, and how often. That data powers loyalty offers that bring them back more often.
From Phone Orders to Online Empire
A busy takeaway handles 100+ orders on a Friday night. The Posso takeaway POS is built for that pace. Caller ID identifies customers before they speak. Repeat ordering fills the basket in one tap. Kitchen printers route items to the right station automatically. Every second saved adds up.
Add your own branded online ordering and you capture the customers who prefer to order on their phone. Orders arrive on the same POS screen alongside phone orders — one workflow, one kitchen. Low commission means you keep more of every order compared to third-party delivery platforms.
The delivery management system tracks every order from kitchen to doorstep. Assign drivers, estimate delivery times, and give customers a tracking page. Drivers see their queue on mobile. You see which deliveries are on time and which are late. Better delivery operations mean better reviews and more repeat customers.
Takeaway POS — Frequently Asked Questions
How does caller ID work with the POS?
When a customer calls your takeaway, their phone number is matched against your customer database instantly. Their name, delivery address, order history, and any notes appear on screen before you answer. For a regular customer, you can re-order their last meal in a single tap. New callers are added to the database after their first order with address and preferences saved for next time.
Can I set up delivery zones and charges?
Yes. Define delivery zones on a map and set minimum order values and delivery charges for each zone. A 1-mile radius might have free delivery on orders over £15. A 3-mile radius might charge £2.50 with a £20 minimum. The POS enforces the rules automatically — no manual checking of postcodes during a busy service.
How does online ordering integrate?
Online orders from your branded website or app arrive on the POS automatically. They appear alongside phone orders on the same screen. The kitchen prints them through the same printers. There is one workflow for all order sources. Low commission on online orders means you keep significantly more than you would with third-party delivery platforms.
Does it work for Chinese, Indian, and fish and chip takeaways?
Yes. The menu system is fully customisable for any cuisine. Chinese takeaways use set meal builders with dish selections. Indian takeaways use spice level modifiers and meal deals. Fish and chip shops use portion sizes and extras. The interface adapts to your menu structure, not the other way around.
Can I track my delivery drivers?
Yes. Assign orders to drivers from the dispatch screen. Each driver sees their delivery queue on a mobile device with addresses and estimated times. The system calculates optimal dispatch timing so food arrives hot. You see which deliveries are in progress, completed, or running late. Customers can receive a tracking link if you enable the feature.
How much does a takeaway POS cost?
The complete takeaway POS starts from £499 + VAT including touchscreen terminal, caller ID integration, kitchen printers, and delivery management software. Online ordering is available at low commission. Finance from £24.92 per week. Free setup, menu configuration, and staff training are included with a 2-year warranty.
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk